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Why L&D strategy is critical to recruitment, retention and engagement – and 3 trends to consider

Posted by: The ADP Team on 10 August 2016 in Human Capital Management

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Adopting learning and development (L&D) technology can, at times, take a backseat as HR leadership focus on recruitment, retention and engagement. Today’s talent are however increasingly concerned about skill development in a rapidly-changing workplace – and having a strategy to help them achieve this goal, can significantly increase your success in all three of the aforementioned areas.

Insights from the ADP Research Institute’s® study The Evolution of Work: The Changing Nature of the Global Workforce (1) indicate that over a third of employees have “negative emotions” about a future in which “constant role shifting will require learning new skills quickly”, highlighting the vital role L&D plays in empowering employees – and improving their satisfaction and engagement levels.

Ahu Yildirmaz, VP and Head of the ADP Research Institute, writes in BizJournals (2) that “as we move ahead in a global economy … employees with a broad array of skills will find the most success”. Therefore innovative tools that increase employee knowledge and skill acquisition should be a crucial part of HR strategy, as they effectively future-proof your organisation.

Here are three trends in L&D technology that help HR leaders support employee-learning objectives and increase continuing education opportunities:

  1. Empower employees with self-directed learning

64% of employees believe that a world in which technology can be used to learn “anything, anytime, anywhere” is happening now(1).

An article from LinkedIn (3) says self-directed employee learning initiatives “offer[s] valuable trust to … workers that will be repaid in innovation, loyalty and productivity”. By allowing your employees to take the initiative to learn according to their goals, inspires better engagement and increased productivity. HR can build a library of internal knowledge resources for employees to access and complete at their own pace, using an approach that’s similar to the one used by massive online open course (MOOC) organisations, so that learning happens wherever and wherever it is needed.

  1. Strengthen your competitive edge with social collaboration

50% of employees anticipate social collaboration as an organisational tool in the future, while 38% believe this trend is in place today (1) .

The benefits of social and collaborative learning models can extend far beyond skill development, and include peer-to-peer relationship building and strengthened team dynamics. Allowing your employees to seek out internal subject matter experts, pose questions and share thoughts, enables real-time knowledge sharing which drives rapid problem solving – a valuable competitive differentiator.

  1. Get actionable insight via real-time performance feedback

61% of the respondents anticipate a future in which “tech will enable organisations to proactively adjust individual/team performance”(1).

The use of real-time performance feedback tools to get additional insight is already on the rise. General Electric (GE), for example, has introduced a smart phone app that facilitates real-time communication between employees and leadership, including priority setting, knowledge sharing and instant performance reviews. According to Harvard Business Review (4), “this new approach encourages flexibility and agility”.

Mobile technology can offer a wide array of possibilities for instantaneous priority adjustment and performance feedback. Although GE’s new app is largely built to facilitate human-to-human communication, similar tools in the future may include AI and graph functionality to incorporate intelligence gathered from internal knowledge resources and other big data sources.

HR professionals must understand that for many employees sufficient access to L&D technology is a key element of both professional development and engagement – and may affect their choice of employer. By exploring innovative and emergent L&D technologies, you can attract and nurture a workforce that’s ready to meet changing business demands.

For more information Learning and Development Technology, click here: Evolution of Work: The Changing Nature of the Global Workplace


Written by: Jasmine Gordon


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TAGS: Employee Education Employee Knowledge Employee retention Evolution of work HR Learning and Development technology

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