Partnering with a more human resource

CEB poll reveals how Australian businesses are reacting to Artificial Intelligence

Posted by: The ADP Team on 20 June 2017 in Human Capital Management, Innovation and Technology

I said take the second right after the roundabout! Remember those heated navigational disputes that dominated just about every car journey? Road trips had the capacity to end relationships. Yet, in the last few years arguments over incorrect directions or which route was shortest have almost been eliminated by Artificial Intelligence (AI) – as your GPS or satellite navigation device issued step by step guidance to the driver. Passengers all over the world were instantly free to cease their quarrels and instead take selfies of their growing double chin or ponder the meaning of life!

Australian business leaders are also reviewing the expected efficiencies, higher productivity and competitive benefits AI and robotics could offer their business. A poll conducted at the CEB ReimagineHR event in Sydney, showed that nearly 50% of the audience were “actively planning” for AI in their business strategy – despite an interesting split in how they think their employees view it.  

The recent MIT Technology Review, goes a step further to say that our region is speeding up global AI adoption.  According to the report, over two thirds of surveyed Human Resource (HR) professionals overwhelmingly believe they will soon manage both man and machine. With the talk about robotics and AI, there is a natural concern for the jobs workers hold today. According to PwC global survey, 77% of CEOs see the availability of key skills as the biggest business threat, ‘soft’ skills are in demand with CEOs seeing the value in marrying technology with exclusively human capabilities. The skills they believe are the most important are the uniquely human collaborative capabilities that can’t be replaced by machines. echoing these sentiments, industry experts interviewed in the MIT report see AI being used to augment human talent in their current jobs. Over time the introduction of AI and robotics in a workplace may enable the creation of new jobs and the possibility to achieve more than ever before.

The ADP Research Institute (ADPRI) Evolution of Work report backs this prediction for technology driven workplace change. Surveyed employees said they expect shifts in where and how they work. They expect to have roles that have ‘greater meaning’ and anticipate the breakdown of ‘traditional workplace hierarchies’ – perhaps as employees use robot colleagues or AI systems to complete more low value tasks, freeing themselves to focus on more strategic tasks of greater business value.

Wherever you and your business are on the transition spectrum from a human-dominated workplace to an AI-human collaborative workplace, there are certainly some important considerations including:

  1. how it will change your talent utilisation/resourcing
  2. what type of impact would there be on employee engagement if tasks changed
  3. how would you manage learning and development, since the way and extent to which each employee uses AI may differ, even within a similar functional role
  4. how will you assess employee performance and remuneration
  5. Will government legislation affect your use of AI in certain roles/tasks

Clearly there are some key issues for business leaders to consider as the use of robotics expands – like any other shift, businesses who are ready to grasp the opportunities will benefit the most.

Written by: The Connect@ADP Team


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TAGS: AI Artificial Intelligence CEB Evolution of work HR Learning and Development MIT Performance Robotics Talent Utilisation Workplace change